Shipping & Return Policy

Store Name: shopyqueen.store

Thank you for shopping with shopyqueen.store. We are committed to delivering your orders safely and on time. Please read our shipping and return policy carefully.

📦 Shipping Policy

• Processing Time: All orders are processed within 1–3 business days after confirmation.

• Delivery Time: Orders are delivered within 7 business days from the date of dispatch.

• Shipping Coverage: We currently ship to available serviceable locations.

• Order Tracking: Once your order is shipped, you will receive a confirmation message/email with tracking details (if available).

• Delays: Delivery may be delayed due to unforeseen circumstances such as weather conditions, public holidays, or courier issues.

Please ensure that your shipping address and contact details are correct to avoid delays.

🔄 Return Policy (5-Day Return Policy)

We offer a 5-day return policy for eligible products.

• You have 5 days from the date of delivery to request a return.

• Items must be unused, unworn, and in their original packaging with all tags intact.

• Certain items (such as personal care products, innerwear, or customized products) may not be eligible for return due to hygiene or customization reasons.

• To initiate a return, please contact us with your order details.

Once your return request is approved:

• The product must be shipped back as instructed.

• After inspection, refunds (if applicable) will be processed within a few business days.

❌ Non-Returnable Items

• Used or damaged products (unless received damaged)

• Products without original packaging or tags

• Items marked as non-returnable at the time of purchase

📧 Support & Contact

For any questions regarding shipping, returns, or your order, please contact us:

Email: shopyqueenshopy@gmail.com

Our support team will respond as soon as possible.